Privacy Policy nakcuci — Our Commitment to Protecting the Personal Data of Malaysia Members

1Personal Information We Collect

Nakcuci collects various types of personal data depending on how you interact with our platform. The data we collect can be grouped into several main categories:

2How We Collect Your Data

Nakcuci collects your personal data through several different channels:

• Account registration — information you provide when creating a new account at nakcuci.
• Platform usage — betting activity, financial transactions, and game interactions are recorded automatically.
• KYC Process — identity verification documents you upload when requested for verification purposes.
• Customer support — information you share when communicating with the nakcuci support team via live chat or email.
• Cookie technology — technical data collected automatically when you browse the nakcuci website.
• Legitimate third parties — in certain cases, we may receive information from payment processors or identity verification agencies we work with.

Nakcuci does not collect personal data from public sources such as social media or public directories without your knowledge and consent.

3Purpose of Using Your Personal Data

All data collected by nakcuci is used for legitimate and specific purposes. The following are the primary purposes for processing your personal data:

1. Account management — creating, maintaining, and protecting your nakcuci account.
2. Transaction processing — processing your deposits, withdrawals, and bonus payments accurately and securely.
3. Identity verification (KYC) — verifying that you meet the age requirement and preventing identity fraud.
4. Legal compliance — fulfilling legal obligations including anti-money laundering (AML) requirements.
5. Platform security — detecting and preventing fraud, collusion, and suspicious activity.
6. Customer support — helping you resolve issues and respond to inquiries more effectively.
7. Service improvement — analyzing usage patterns to improve the quality of the nakcuci platform.
8. Marketing communications — sending information about promotions and new offers (subject to your marketing preferences).
9. Responsible gaming — monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.

4Data Sharing With Third Parties

Nakcuci does not sell, rent, or trade your personal data to any party for commercial gain. However, there are limited situations where we need to share data in order to deliver our services effectively:

• Payment processors — to facilitate deposit and withdrawal transactions, we share the necessary financial information with integrated payment processors that comply with industry security standards.
• Gaming service providers — basic account information required to verify your membership status when you access games from third-party providers.
• Identity verification services — for the KYC process, we work with accredited identity verification agencies.
• Legal authorities — nakcuci will disclose personal data if required by law, court order, or a valid request from a law enforcement agency.
• Professional advisors — lawyers, accountants, or auditors bound by professional confidentiality obligations.

All third parties that receive personal data from nakcuci are bound by strict data protection agreements and are not permitted to use that information for any purpose other than those stated.

5Data Security Measures

Nakcuci continually invests in security infrastructure to protect your personal data from unauthorized access, data breaches, or misuse:

• 256-bit SSL Encryption protecting all data in transit between your browser and nakcuci servers.
• Encrypted storage ensuring sensitive data such as passwords and financial information remains unreadable even if servers are accessed without authorization.
• Role-based access control ensuring only staff with a legitimate need are permitted to access members' personal data.
• 24/7 security monitoring automatically detecting and alerting on suspicious activity in real time.
• Regular security audits by internal teams and external parties to identify and address potential vulnerabilities.
• Staff training ensuring all nakcuci employees understand and comply with best practices in data security.

While we take reasonable steps to protect your data, no security system is completely impenetrable. Should any security incident occur that affects your data, nakcuci will notify you within a reasonable timeframe as required by applicable law.

6Cookies and Tracking Technologies

Nakcuci uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential cookies — required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance cookies — collecting information about how you use the platform to help us understand what is working well and what needs improvement.
• Functional cookies — remembering your preferences and settings such as your preferred language and last game played.
• Analytical cookies — helping us understand platform usage patterns in aggregate (without identifying individuals) for improvement purposes.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the nakcuci platform. Cookies are not used to collect your personal information for sale to third parties.

7Data Retention and Deletion Period

Nakcuci does not retain your personal data indefinitely. Retention periods are determined based on the purpose of collection and applicable legal requirements:

• Active account data — retained for as long as your account is active and for a reasonable period following account closure.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's financial and tax regulatory requirements.
• KYC Data — retained for the period required under applicable anti-money laundering legislation.
• Customer support log — retained for 3 years to facilitate reference should any dispute or issue arise at a later date.
• Cookie and technical data — typically retained for no more than 24 months.

When your personal data is no longer needed for its original purpose of collection and there is no legal requirement to retain it, nakcuci will securely delete it using methods that ensure the data cannot be recovered.

8Child Protection

The nakcuci platform is intended strictly for individuals aged 21 and above. We do not knowingly collect personal data from individuals below this age limit.

If nakcuci discovers that personal data from minors has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who find that a child under their care has registered with nakcuci are asked to contact our support team immediately.

9Cross-Border Data Transfer

In the course of its operations, nakcuci may need to transfer your personal data to countries or regions other than where you reside, particularly when communicating with international service providers or payment processors.

Any such data transfers are carried out with adequate safeguards to ensure your data continues to receive a level of protection equivalent to that provided under this policy. nakcuci will only transfer data to parties that comply with internationally recognised data protection standards.

You may contact the nakcuci support team for more information about the countries or regions to which your data may be transferred and the protections in place.

10Changes to This Privacy Policy

Nakcuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make material changes:

• The "Updated" date at the top of this page will be revised accordingly.
• Registered members will be notified via email to the address registered in their account.
• In-platform notifications will be displayed for important changes.

Continued use of the nakcuci platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page from time to time to stay informed about how we protect your data.

11How to Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the nakcuci team through the following channels:

• Live chat 24/7 — the fastest way to get a response. Access it directly from within the nakcuci platform.
• Email — send privacy-related requests to [email protected] with the subject line "Data Privacy Request".

For privacy rights requests (access, correction, deletion), please clearly state the type of request and include sufficient account information for us to verify your identity before processing. nakcuci will endeavour to respond to privacy-related requests within 14 business days.